A Trusted Advisor to Financial Institutions

Upcoming Speaking Engagements

 
  • May 2019
    • 9: Louisiana Bankers Association: Annual Convention, New Orleans
  • July 2019:
    • 24: Pennsylvania Bankers Association: Advanced Banking School, Penn State University
  • October 2019:
    • 24: Kansas Bankers Association: Operations Roundtable, Topeka
    • 29: Iowa Bankers Association: Technology Conference, Des Moines
  • January 2020:
    • 9: Western Bankers Association: President's Seminar, Santa Barbara
  • February 2020:
    • 7: Florida Bankers Association: Cybersecurity Symposium, Tampa
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    BANK OPERATIONS UPDATE: Supporting Internal Customers

    Supporting multiple locations, whether branches or discrete banks, brings a variety of challenges. From an operations and technology perspective, however, the key is to provide a consistent customer
    experience across all locations. This means the ability of the teller, loan, and deposit platform systems to serve customers from any location. It further means that line speeds and server horsepower, two key components of the speed with which applications load and run on your employee’s computers, must be up to par across all locations. In addition to purchasing systems and data communications capacity that are properly sized, the walking around test is necessary. That is, get out into the remote locations and watch your employees as they use their systems . . are screens slow to load and change, making it hard for employees to serve customers in a timely fashion? If so, it’s time to begin addressing why, by looking at communications lines, network capabilities, and other components of adequate access times.